Privacy and data

Delete your Done and Due account

You can request deletion in the app or by contacting Radiant Approach. Account deletion removes your active cloud account and associated Done and Due records, with the provider and device-cleanup qualifications explained below.

Delete your account in the app

1. Open Done and Due and sign in.
2. Open More.
3. Select Privacy & data.
4. Choose the account-deletion option and follow the confirmation steps.

Request deletion without the app

Email apps@radiantapproach.com from the email address used for your Done and Due account. Use the subject Done and Due account deletion.

Include only the account email address and your request. Do not send passwords, payment-card information or your customers’ private information. We may ask for additional verification to protect the account from an unauthorised deletion request.

What is deleted

The in-app process cancels pending reminder work, requests deletion of the associated RevenueCat customer, recursively deletes the account’s active Firebase records, deletes the Firebase Authentication account, signs the user out and then attempts to remove that account’s locally saved reusable templates. This covers payments, customer contact details, sender settings, activated templates and schedules, billing state, chase jobs, handoff records and app activity stored under the account.

Local templates

Done and Due normally removes the deleted account’s reusable message templates from the device as part of the deletion flow. If device cleanup could not complete and templates remain, clear Done and Due’s local app storage in Android settings.

What may be retained temporarily

Limited information may remain temporarily in provider backups or security, subscription and delivery logs under the relevant provider’s policies. We may retain information where necessary for legal obligations, fraud prevention, security, dispute resolution or establishing legal claims. If a required deletion provider is temporarily unavailable, the in-app deletion may stop without deleting the Firebase account and will need to be retried.

Subscriptions

Deleting your Done and Due account does not automatically cancel a Google Play subscription. If you have an active subscription, cancel it through Google Play before or after requesting account deletion.